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How betexch Handles Your Personal Data

At betexch, we collect only the data needed to run your account, process payments via UPI, Paytm and PhonePe, and keep your experience secure.

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour rights explained clearlyContact us to update or delete your dataIndia-specific legal context applied

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What This Policy Covers and Where It Applies

betexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data betexch processes when you create an account, make a deposit using UPI, Paytm or PhonePe, or interact with our support team. Access to the platform depends on local law and is available where local law permits. We process

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data in accordance with applicable data protection frameworks for the regions we serve. Personal data includes your name, contact details, device identifiers, transaction records and any communication you send us. We do not sell your data to third parties. Data shared with payment processors — including
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UPI networks, Paytm and PhonePe — is limited to what those processors require to complete a transaction. Retention periods vary by data type and legal obligation; account data is held for as long as your account is active and for the period required by applicable law
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after closure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete your personal data, or if you have a question about how we process it, our privacy support team…

HOW WE PROTECT YOUR DATA

Security, Retention and Your Account Rights

We apply layered security measures across your account and payment data. From the moment you complete a UPI or Paytm transaction to the point your account is closed, your data is handled…

Data Encryption in Transit

All data exchanged between your device and betexch servers travels over TLS-encrypted connections. This applies to account login, payment instructions via UPI or PhonePe, and any support messages you submit.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect your account functionality.

Account Access Security

Your account is protected by password authentication and, where enabled, two-factor verification. We never ask for your password via email or chat. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention Schedule

We keep transaction records, including UPI and Paytm history, for the period required by applicable financial regulations. Account profile data is deleted within 90 days of a confirmed account closure request, unless law requires longer retention.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you at any time. If any detail is inaccurate — such as a phone number or address — submit a correction request and we will update our records within 14 working days.

Third-Party Data Sharing Limits

We share data only with processors who need it to perform a service — payment gateways, identity verification providers and fraud-prevention tools. Each third party is bound by data processing agreements that restrict secondary use of your information.

Common Questions About Your Privacy on betexch

Below are the questions we hear most often about data handling, account privacy and your rights as someone who holds a betexch account in India. If your question is not covered here, use one of the contact channels in the section above.

We collect your name, email address, phone number, date of birth and the payment method you use — such as UPI ID or Paytm number. We also log your IP address and device type to detect unusual login activity and protect your account from unauthorised access.

Transaction reference numbers and amounts are stored for accounting and regulatory purposes. Your full UPI credentials or Paytm wallet PIN are never stored on our servers — those remain within the respective payment networks and are not accessible to betexch staff.

Send a data access request to our privacy email with your registered account address and a brief description of what you need. We will compile and send your data within 30 days. Large or complex requests may take slightly longer; we will notify you if that applies.

You can request deletion of your account data at any time. We will remove your profile and activity records within 90 days of confirming the request, except for transaction data we are required to retain under applicable financial regulations in your jurisdiction.

We share data only with processors who carry out specific services — identity verification, payment processing via UPI or PhonePe, and fraud prevention. We do not sell data to advertisers or data brokers, and every third party we use signs a data processing agreement limiting how they use your information.

We use essential cookies to keep your session active and analytics cookies to see which pages are visited most. You can disable analytics cookies in your browser settings without losing any account functionality. Essential cookies cannot be disabled as they are required for login to work.

Reach our privacy team by email or live chat, both listed in the contact section of this page. If you are not satisfied with our response, you may escalate your concern to the relevant data protection authority in your region, depending on local law and jurisdiction.

How betexch Handles Your Personal Data

How to Contact Us About Your Data

Security, Retention and Your Account Rights

Data Encryption in Transit

Cookie and Tracking Controls

Account Access Security

Data Retention Schedule

Your Right to Access and Correct

Third-Party Data Sharing Limits

Common Questions About Your Privacy on betexch

01 What personal data does betexch collect when I open an account?

02 Is my UPI or Paytm payment data stored on betexch servers?

03 How can I request a copy of all the data betexch holds about me?

04 Can I ask betexch to delete my personal data?

05 Does betexch share my data with any third parties?

06 How does betexch use cookies and can I turn them off?

07 Who do I contact if I believe my data has been handled incorrectly?

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